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Contact Center

Saga is the leading company in the region when it comes to implementation of Contact Center solutions. We do not depend on a single vendor of Contact Center solutions, we represent vendor independent Contat Center specialist. This means that we are able to offer each client a completely customized Contact Center solution that will satisfy all its needs.

Technologically we support the following manufacturers of solutions for Contact Centers:

We do not consider Contact Center as a set of equipment and software that we offer, we rather view it  through successful implementation of business processes of users, where the applied software and hardware is merely  the last item in the successful implementation of clients’ ideas.

Our main advantages are:

  • Years of experience and knowledge of various technologies in implementation of Contact Centers
  • Great expertise and knowledge of business processes in various verticals (financial, public sector, telecommunications...)
  • Resources for the most complex tasks of software development and support for various business requirements
  • Experience in implementation of the biggest Contact Center in the region: Telekom Srbija (600-900 agents!)
  •  

Saga Contact Center/CTI (Computer Telephony Integration) reference  

  • Directorate for Personal Data Protection (Macedonia)
  • Telekom Srbija (Serbia)
  • mt:s (Serbia)
  • Raiffeisen Bank a.d. Beograd(Serbia)
  • Banca Intesa (Serbia)
  • Societe Generale Bank (Serbia) 
  • ProCredit Bank (Serbia)
  • NLB Banka (Serbia)
  • NLB Montenegro Bank (Montenegro)
  • Hypo Alpe-Adria-Bank (Serbia)*
  • Hypo Alpe-Adria-Bank (Croatia)* 
  • Hypo Alpe-Adria-Bank (Bosnia and Herzegovina)*
  • Atlas Bank (Montenegro)
  • University of Donja Gorica (Montenegro)  

       * - Implementation is in progress

  • DDOR Novi Sad (Serbia)
  • m:tel (Montenegro)
  • Telenor (Montenegro)
  • City of Belgrade (Serbia)
  • City of Novi Sad (Serbia)
  • Health Center Novi Sad (Serbia)
  • P.E. OF PTT Communications "Srbija" - CePP
  • JKP "Belgrade Waterworks and Sewerage" (Serbia)
  • PD Power distribution Belgrade (Serbia)
  • Pakom Solution Center (Serbia)  
  • Ministry of Physical Planning and Environment (Montenegro

  

Saga has recently acquired the company Geomant Srbija, which, as a part of the Geomant Group, has participated in the implementation of the Contact Center projects around the world. Members of the Geomant Serbia are now employed in Saga and so far have worked on the implementation of the following projects:

  • Matav (Hungary)
  • Westel GSM (Hungary)   
  • Vodafone (Hungary)
  • ONYF (Hungary)
  • CS Bank (Czech Republic)  
  • Aliatel (Czech Republic) 
  • T-Com (Croatia)  
  • VIP Mobile (Croatia)
  • GE Capital (Poland)
  • CenterTel (Poland)
  • NN Poland (Poland)
  • ERA GSM (Poland)
  • Alior Bank (Poland)
  • BeeLine (Russia)
  • Enel (Italy)
  • ATESIA (Italy)
  • UNISYS (Austria)
  • Mobilcom (Austria)
  • Transcom (Sweden)
  • Turkcell (Turkey)
  • ETISALAT (UAE)
  • Emirates Bank (UAE)
  • Arab National Bank (UAE)

 

  • Abu Dhabi Commercial Bank (UAE)
  • Barclays Bank (EMEA)
  • O2 (Great Britain)
  • BBC (Great Britain)
  • Alianz Insurance (Great Britain)
  • Sitel (Belgium)
  • EDS (Belgium)
  • Altec Telecom (Greece)
  • ING (Greece)
  • Forthnet (Greece)
  • Raiffeisen Bank a.d. Beograd (Serbia)
  • Banca Intesa (Serbia)
  • Komercijalna Bank (Serbia)
  • Telenor (Serbia)
  • Telekom Srbija (Serbia)
  • Jat Airways (Serbia)
  • NIS Gazprom Neft (Serbia)
  • Tax Administration (Serbia) 
  • Barclays Bank (Kenya)
  • Equity Bank (Kenya)
  • Turkish Telecom (Turkey)
  • GE Money Bank (Australia)
  • GE Money Bank (New Zealand)

 

Contact 
Phone/Fax: (+389 (0) 2 32 22 554
E-mail: info(at)saga.mk